Last Updated: September 22, 2026
This Privacy Policy explains how Taxygo ("Taxygo", "we", "us", or "our") collects, uses, stores, and shares information when you use the Taxygo mobile applications, website, fleet/company portal, and related services (collectively, the "Platform").
Taxygo is a digital transportation platform operating in Kuwait that connects passengers with licensed taxi companies, authorized fleet operators, and eligible drivers. Transportation services are performed by the applicable licensed transportation provider or authorized driver.
When required for booking and trip functionality, Taxygo may collect precise or approximate location information, including pickup location, destination, driver location, route information, and active-trip location. Location may be collected through GPS or entered manually on the map.
The Platform may support cash, KNET, credit cards, debit cards, Apple Pay or other supported digital wallets, corporate accounts, and other payment methods enabled by Taxygo. Payment-related information may be processed by third-party payment service providers. Taxygo does not need to receive or store complete card credentials when payment processing is handled by a third-party provider.
For drivers and transportation providers, the Platform may process identification details, Civil ID information, mobile number, driving licence, permits, company/operator information, vehicle registration, insurance information, vehicle photographs, safety/compliance information, document expiry dates, verification status and related records.
We may process information required to send push notifications, SMS, email, and in-app notifications relating to bookings, driver assignment, arrival, trip status, payment, cancellations, document expiry, complaints and service updates.
The Platform may collect technical information needed to operate, secure, troubleshoot and improve the service, such as device information, application information, authentication information, logs, IP address, and security/audit records, where applicable.
We may use information to:
Location information is an important part of Taxygo's transportation service. Passenger location may be used to identify pickup points and facilitate a booking. Driver location may be used to dispatch trips, display the approaching vehicle, support navigation, monitor active trips, provide customer support, and maintain operational and safety records.
Location handling will depend on the permissions enabled on your device and the functionality you use.
We may share relevant information with:
We do not intend to sell personal information as a standalone commercial product.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or misuse. Depending on the system component, measures may include encrypted communications, secure authentication, OTP verification, role-based access, administrative controls, audit logs, secure APIs, database protection, backups and security monitoring.
No internet-based service can guarantee absolute security.
We retain information for as long as reasonably necessary to provide the Platform, maintain business and operational records, resolve disputes, support safety and security, comply with legal and regulatory requirements, and enforce agreements. Specific retention periods may vary according to the type of information and applicable requirements.
Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, deletion, restriction or other lawful controls. You may also control certain device permissions, such as location and notifications, through your device settings. Some information may need to be retained where required for legal, safety, security, accounting, dispute-resolution or regulatory purposes.
The Platform is intended for users who are legally permitted to use taxi transportation and the Platform under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
The Platform may rely on third-party services such as mapping, payment, hosting, communications, notification, analytics and security providers. Those providers may process information according to their own terms and privacy policies. Their processing may be necessary for particular Platform features.
Some service providers supporting Taxygo may process information from locations outside Kuwait. Where this occurs, we will seek to use appropriate safeguards and comply with applicable legal requirements concerning personal information and cross-border processing.
We may update this Privacy Policy from time to time to reflect changes in the Platform, applicable law, technology or our practices. The updated version will be made available through the Platform or the applicable website. The "Last Updated" date indicates when the policy was most recently revised.
Taxygo
Email: info@taxygo.com
Country of operation: Kuwait
This Privacy Policy is a general platform policy based on the Taxygo functionality provided to us. The operating company's legal name, registered address, applicable Kuwait legal requirements, actual third-party service providers, retention periods, and account-deletion process should be reviewed and completed before publication.